Privacy Policy — Introduction
CareCommerce Solutions (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through our website and in providing revenue cycle services.
- Applies to website visitors, prospects, and clients.
- We are U.S.-based and follow HIPAA-aligned practices when any PHI is processed.
- We do not request PHI via our public website forms.
Information We Collect
- Form Data: name, email, phone, organization, specialty, volumes, payer mix, message/notes.
- Technical Data: IP address, browser/device, pages visited; used for security and performance.
- PHI: Any PHI exchanged for services is handled under a Business Associate Agreement (BAA).
Legal Bases (Transparency)
- Consent — when you submit a form or opt into communications.
- Legitimate Interests — site security, improvements, responding to requests.
- Contract — to deliver services you request.
- Legal Obligation — to comply with applicable laws.
How We Use Your Information
- Respond to inquiries, schedule consultations, deliver quotes.
- Operate, maintain, and improve our website and services.
- Send service-related communications you request (opt-out any time).
- Protect our site and users from abuse or fraud.
HIPAA & PHI Handling
When acting as a Business Associate to a Covered Entity, we follow HIPAA’s Privacy and Security Rules and safeguard PHI via administrative, physical, and technical controls. We sign BAAs where required.
Sharing Your Information
- Vendors: hosting, email, analytics, and security providers bound by confidentiality/data processing terms.
- Legal: to comply with law, court orders, or regulatory requests.
- No Sale: we do not sell personal information.
Retention & Transfers
We retain form submissions only as long as needed to fulfill your request and comply with legal obligations. Data is primarily processed in the U.S.; if processed elsewhere, we ensure adequate protections.
Security
We use safeguards such as TLS encryption in transit, hardened hosting, least-privilege access, and monitoring. No system is 100% secure, but we continuously improve our controls.
Your Rights
- Access, correct, or delete personal information where applicable.
- Object to or restrict processing in certain cases.
- Withdraw consent for communications at any time.
To exercise rights, contact us using the details below. We’ll respond as required by law.
Cookies & “Do Not Sell”
We use essential cookies and basic analytics. You can disable cookies in your browser. We do not sell personal information; California residents can contact us for CPRA-related requests.
Terms of Service — Introduction
These Terms of Service (“Terms”) govern your use of the CareCommerce Solutions website and services. By accessing or using our site, you agree to these Terms.
Scope & Eligibility
- You must be legally capable of entering into contracts to use our services.
- Specific services may require a separate Master Services Agreement (MSA) or Statement of Work (SOW).
- Where applicable, PHI handling requires a Business Associate Agreement (BAA).
Website Content
All site content is provided “as is” for general information. We strive for accuracy but do not warrant completeness or error-free content.
Acceptable Use
- No unlawful, harmful, or abusive activities.
- No attempt to disrupt, probe, or bypass security/control systems.
- No infringement of intellectual property or privacy rights.
Fees & Billing
Fees, invoicing, and payment terms are defined in your MSA/SOW. Late payments may incur interest or service suspension as set forth in those agreements.
Confidentiality
Each party agrees to protect the other’s confidential information. PHI, if handled, is protected under the BAA and applicable law.
Disclaimers & Limitation of Liability
To the fullest extent permitted by law, we disclaim all warranties, express or implied. CareCommerce Solutions will not be liable for indirect, incidental, or consequential damages related to your use of the site or services. Some jurisdictions do not allow certain disclaimers; in such cases, our liability is limited to the maximum permitted by law.
Changes & Termination
We may update these Terms or suspend/terminate access for violations. Updates will be posted here with a revised date.
Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.
Questions about privacy or terms?
We’re here to help. Reach out and we’ll respond promptly.
5900 Balcones Dr STE 100, Austin, TX
info@carecommercesolutions.com • +1 737-443-5680